Shipping - Southwest Medical Supply - Home Medical Supplies Online

November 07, 2009

Your home medical supplies and wheelchairs source

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Shipping

How much is shipping?

Shipping costs will vary depending upon your location and the contents of your order. To calculate a shipping estimate for your particular order, do the following:

Step 1 Place the items you would like to purchase into the basket.
Step 2 Click on the “View Basket” link near the top right-hand side of any page to view contents of your shopping cart.
Step 3 At the bottom of the “Contents of Shopping Cart” page click the link entitled “Get a shipping cost estimate.”
Step 4 A small window will open. Enter your zip code when prompted and click “Go.”
Step 5 This will give you a shipping cost estimate for all available default shipping methods.

How long will it take to receive my order?

Most orders will be processed within 1 to 2 business days from the time of order. If your order requires a longer period of time to process, you will be notified via the contact information provided on your order. After your order has been successfully processed it will be shipped. You should receive your shipment in the amount of time allotted for the particular type of shipping method you requested. For shipments using our default shipping method (UPS) and to recipient addresses within the 48 contiguous United States, approximate shipping times are as listed below:

Standard Ground 3-5 business day
** Contact us for information on expedited shipping methods
*** Large/heavy items may shipped by common carrier (Truck) 7-10 business days

NOTE: Shipping addresses to Alaska, Hawaii, and Puerto Rico will be contacted for correct shipping cost.

How can I track my shipment?

Most packages will have a tracking number, which you may use in order to track the progress of your shipment on the shipping service’s website (UPS shipment tracking website). To acquire a tracking number please call our customer service department at 1-800-236-4215 or email us at information@quickie-wheelchairs.com . Please be sure to include your order number in your email.

What is your default shipping method?

Our default shipping method is United Parcel Service (UPS)/Fedex.

May I request the use of a delivery service other than UPS/FedEx?

This option is only available for certain items. Delivery and processing times for alternative shipping methods may vary. If you decide to use an alternative shipping method, please contact our customer service department for processing and delivery time estimates.

Can I insure my package?

Yes, insurance is available upon request. To request insurance, please call Customer Service at 1-800-236-4215 or email at information@southwestmedical.com within 24 hours of completing your order. UPS requires a fee for using this service. You will be informed of the cost of this service at the time of your request.

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