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Return Policy

Return Policy:

SouthwestMedical.com, LLC is committed to working with its customers to ensure products with warranties perform according to the manufacturer.s specifications. Warranty information, where applicable, can be found enclosed within the product packaging.

Items, with exceptions noted below, may be returned for a refund, as long as they are returned within 15 days of receipt, are unused and are in their original and undamaged packaging. Sale items may not be returned unless defective. Non-defective returns will be subject to a 20% restocking fee. No returns are accepted after 15 days.

All product returns must have a Return Merchandise Authorization (RMA) issued by Southwestmedical.com, LLC. Contact 800-236-4215, or submit an RMA request which can be found under our Return Policy at www.southwestmedical.com.

Exceptions

Sterile items may not be returned if the seal or packaging is broken or punctured.

Wound Care, Cushions & Pillows, Bathroom Aids, Patient Slings, items marked with the Hygiene Product symbol, and other products where the intended use is to be in direct contact with the human body may not be returned.

Lightweight and Ultra lightweight wheelchairs, including Sports wheelchairs, Handcycles, custom wheelchairs, power wheelchairs, positioning wheelchairs, pediatric wheelchairs, sports performance wheelchairs, titanium wheelchairs.

Damaged and defective merchandise, or incomplete orders must be reported within 48 hours.


Unauthorized or Refused Items

SouthwestMedical.com, LLC cannot accept unauthorized returns or exchanges. Packages without an RMA number will be refused at our facilities and will be returned to the sender. SouthwestMedical.com, LLC will charge a 20% restocking fee plus applicable shipping charges for shipments refused by the customer. Additional charges may apply if all products are not returned in the original and unopened packing.


Non Defective Returns

Any returns found to be non-defective or intentionally returned as non-defective are subject to a 20% restocking fee plus all non-product related fees (shipping and insurance) are not refundable. Refused or undeliverable shipments will be subject to a restocking fee of 20%, in addition to applicable shipping, transaction and insurance fees.

Please be aware that if the reasons for the returned item(s) are not valid, you will be charged for return shipment to the original shipping address at UPS Ground rates.


Return Merchandise Authorization

Items may be returned for refund, replacement or repair, subject to manufacturer and SouthwestMedical.com, LLC restrictions. All product returns must have a Return Merchandise Authorization [RMA] number issued by SouthwestMedical.com, LLC. Contact SouthwestMedical.com, LLC, LLC at 800-236-4215.

Note:You must obtain a Return Authorization Number to return an item. All merchandise returns are subject to inspection. All merchandise returns not suitable for resale will not be accepted. A restocking fee of 20%may be applied to returns. SouthwestMedical.com, LLC is unable to accept returns on the following items: Ultra lightweight wheelchairs, sport wheelchairs, handcycles, Custom wheelchairs, or made to order Quickie wheelchairs (Quickie 2, Quickie 2HP, GP/GPV, Revolution, XTR, Lx/Lxi,ST/DT, Mach 2/3,R2, Quickie Power Wheelchairs, positioning wheelchairs,pediatric wheelchairs, sports performance wheelchairs, titanium wheelchairs) These items may be exchanged for non defective replacements only. To return defective products please follow the procedure as detailed above. No returns are accepted on titanium wheelchairs or custom made wheelchairs.

Click here to request an RMA

Return Shipping

All items must be shipped freight prepaid by the purchaser.


Technical Support

Many product problems can be resolved with technical assistance from the manufacturer's service center. Please refer to service center contact information enclosed with the purchase.


Warranty Support

Should your item require warranty service or is missing parts, please first contact the manufacturer warranty service department.

If your item is not repaired to your satisfaction, SouthwestMedical.com, LLC will work with you to obtain an appropriate resolution.

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